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If you are visiting Mexico and face any emergency situation, you can easily communicate with the authorities through these national services:
911 is the national number for emergencies throughout Mexico.
You can dial it from any telephone, fixed or mobile, free of charge.
Through this number, your call will be channeled to the corresponding service: police, ambulance, fire department or civil protection.
Available 24 hours a day, 7 days a week, all over the country.
If you need help with issues related to your visit, you can contact the national tourist assistance line by dialing 078 from anywhere in the country.
This service is provided by the Ministry of Tourism and offers guidance on:
General tourist information
Security recommendations
Contact with embassies or consulates
Air and ground transportation
Information on lodging, routes and local services.
The hotline has operators who speak multiple languages and can channel you to official agencies if your situation requires it.
You can also contact the Tourist Assistance and Protection Center (CAPTA) in some of the main cities and tourist destinations in the country.
Official social networks of the Ministry of Tourism and state governments can provide updated information on events, alerts, or local support.
The safety of visitors is a priority for all Mexican authorities. In the country\\\\\\\'s main tourist destinations - such as Cancun, Los Cabos, Oaxaca, Guadalajara, Mérida, San Miguel de Allende, among many others - there are specialized visitor assistance units.
Security and tourist protection services are coordinated by different levels of government (federal, state and municipal), and focus on:
Attention to incidents of theft, loss or abuse.
Support with complaints or contact with authorities
First aid and referral to medical services
Coordination with rescue and civil protection forces
Many of these units work in collaboration with the private tourism sector, such as hotels, airlines, tour operators and carriers, to provide a safe experience.
In the most visited tourist areas you will find elements of:
National Guard
State and Municipal Police
Civil Protection
Medical and paramedical care brigades
Although they are not always in uniform, there is a constant presence in areas of high tourist affluence, such as historic centers, beaches, bus terminals, airports and archeological zones.
Keep in your cell phone the emergency numbers and contact information of your embassy or consulate.
Do not hesitate to approach uniformed personnel if you need help.
Always carry an official ID and a digital copy of your passport.
Avoid carrying large amounts of cash or high-value belongings.
Consult the recommendations of your country\\\\\\\'s government before traveling.
Remember: Mexico is a hospitable country, full of culture, history and extraordinary landscapes. Thousands of people work every day to make your visit safe, smooth and memorable.
In case of emergency: dial 911
For tourist assistance: dial 078
